Recently a client contacted me in a bit of a panic, her website disappeared! Often when a website needs to be updated on the back end you will see what’s referred to as the white screen of death, which is exactly as it sounds a blank white screen. I used to absolutely panic when this would happen but I’ve seen it enough times now that it no longer worries me. However, this time it wasn’t the white screen of death, it was a GoDaddy page that was up and I panicked!
They deleted her website!
I immediately logged into her GoDaddy account, her website wasn’t listed in her account – it was completely gone. Wiped away, not even a backup.
After a little digging, I came to find out that she had misspelled her email address when she created her GoDaddy account and had an old phone number listed. Because she never responded to the automated emails telling her to update her credit card information GoDaddy automatically deleted her website. Understandably so. Which resulted in her having to hire me to remake her website.
She made the move to her friendly neighborhood hosting provider
While she understood the error was hers, she wanted to make sure this didn’t happen again so she left GoDaddy and chose to have her website hosted at Palila Studio. Here, there’s a personal touch. You’re not just a number and gone are the days of staying on hold at Godaddy listening to elevator music. I’m your personal web hosting assistant! Text me, email me, call me, and I’ll handle the issue.
learn from her mistakes…
If you’re using GoDaddy or any other large hosting company, learn from her mistake. Login to your account right now and update those important contact details!
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